HEAT PUMP REVIEWS – what Heat Pump City customers have to say

Everyday we receive customer feedbacks/ reviews expressing their gratitude and how pleased they are with our company from start to finish.

Good Morning Patrick, I have paid the account this morning. Thanks for installing our heat pump yesterday. We were impressed with your professionalism and ability to negotiate our steep site to install the outside unit. We woke to a lovely warm house this morning. Thanks and kind regards to you and your colleague. Please pass on our best wishes.

Diane and Peter – Aug-18

Hi all, I would just like to say thank you to your installers.  They have installed 3 heat pumps at our house over the past 2 months.  They are amazing very friendly and clean and tidy. When they finished they leave the Garden’s pathways and inside the house like they found them.  We were very impressed with them.  Thank you, could you please pass it on to them too.

Cheers Paula – Aug-18

Good morning Karleen my sister is really impressed with our Heat Pump and would like to get you guys to install one for her.
Her name is Cheryl! Regards,
Kayleen – Pakuranga – Aug-18

just like to say very impressed with your staff you sent to install my heat pump. very nice young men and did a great job. thank them very much. good to see good service.

Heather – Beach Haven – Jun-18

Thank you so much David and Karleen for supplying and fitting the heat pump. The boys done a great job – fast and professioanl 🙂 Our room is so comfortable that we can now live in it and have a warmer and drier winter. Thanks,

Parag and John – Dairy Flat – Jun-18

Thanks for a job well done. Your guys were diligent and courteous, plus they left a very clean work area.

Bill – Greenhithe – Jun-18

Hi Karleen, The tenants said the heat pump looks great and the installers did a wonderful job so thank you for that. With kind regards,

Maggie – Stanmore Bay – May-18

Hi Karleen, The tenant forwarded a photo of the heat pump installed and I have to say I’m most impressed. Thank you,

Gilbert – Browns Bay – May-18

Hi, Your mechanics did the work very well. Please tell them I appreciate that. cheers.

Peter – Forrest Hill – May-18

Hi, We are really happy with the work. Thanks,

Si – Beach Haven – May-18

Karleen, Thank you so much for your wonderful customer service. Regards,

Carl Davies – Birkenhead – Apr-18

Hi Karleen, The three installers were on time, very industrious, appear to have done a good job, all as we asked them to do, cleaned up their mess and departed. For this we are most grateful and thanks to you and your team.

Mr & Mrs Lamont – Waimauku – Feb-18

You’re team are amazing! I’ve had to deal with a number of contractors and Tradespeople over the last few months and your team by far are really good. The boys were professional courteous when they said they were going to do something they did it. You have a great install team and I just wanted you to know.

Joanne – Browns Bay – Feb-18

Just a message to say we had our heat pumps cleaned this morning. and am very happy with the great service. Will definitely use your company again 

Mrs Rasmussen in Titirangi – Feb-18

Hi Karleen, Payment made as per below. Thanks for quick and tidy installation.

Joe – Titirangi – Feb-18

Good morning, Thanks for quick and efficient installation of heat pumps. Thanks

Roy – Manukau – Feb-18

Hi, Guys were really great, very professional. Cheers !

Mr Herman – Albany – Feb-18

Good Morning Karleen, Steve just finished the heat pump services. He did an excellent job. Kind regards and have a nice day.

Willy and Maria – Glenfield – Feb-18

Hi Karleen, I’d just like to say a thank you to the two guys who put in our heat pump today, they were amazing. Both of them were very thorough, professional and respectful young men, so thank you.

Leonie – Northcote – Jan-18

Please thank Dave, Jesse and the install team from me for the good job they did today and their co-operation on what was a challenging installation. My tenant has said the heat pump unit has already made the apartment significantly more liveable in this hot and humid weather. Would be happy to recommend your company to friends and colleagues in future. Once again, thanks for a job well done. Regards,

Andrew – Central Auckland – Jan-18

Hi Karleen, Thank you to the install team Jesse and Marco. They were on time, completed the job in a clean and professional manner and just wanted to let the guys know that they are Awesome! Regards,

Danielle – Massey – Jan-18

Hi Karleen, Thank you for you, David, Cameron, Lawrence, Jess and your team members to look after our heat pumps. Wish Everyone a Merry Christmas! Regards

David Chuk – Three Kings – Dec-17

Hi Karleen, Your crew did a great work yesterday. It’s been a pleasure doing business with Heat Pump City. Many thanks

Febio – Birkdale – Nov-17

Hi Karleen, Thank the guys for me for the installation. There was a challenge or two along the way but they never lost their cool! Thanks and best regards

Paul – Westmere – Nov-17

Hi David, Thank you for all your hard work this year – you have a fantastic team! Kind regards, 

Kim – Mt Albert – Nov-17

Hi Karleen, Your guys did a fantastic job as previously – such a relief to see them again and know the job will be done properly. Many thanks once again. All the very best,

Mike – Pahurehure – Nov-17

Hi Karleen, Am really impressed again with the quality of the workmanship on the install – please pass on to the guys. Regards

Damian – Oct-2017

Karleen, Thanks very much for a great job. Kind Regards

Mr. Cripps – Bucklands Beach – Sep-2017

Hello, Karleen, Just wanted to share with you a review recently posted on Wow Photography Facebook page by one of your customers: Ilan is a thoroughly professional photographer. His warm and friendly manner made the experience fun and relaxed. The photos came out beautifully and we are very pleased with our family portrait, it will bring us happy memories for years to come. Thank you, for creating just what we wanted!  

Ilan – Aug-2017

Hi, Karleen, Your guys installed the heat pump yesterday and all went well – they did a good job so thank you for that. It is lovely to have a warm room now! Kind regards,

Mr. & Mrs. Foot – Hobsonville – Aug-2017

Hi, Karleen, Please pass my thanks on to your team for still coming out to do the install. They worked until about 6:30 to get the job done. Really appreciate the effort given it was well out of their control. Thanks again for the great service!

Paul – Puhoi – Aug-2017

To the staff of Heat Pump City, Thank you for doing a fantastic job today. You let us know you were held up, and when you arrived were polite gave good instructions on how to use the pump including how to keep the power account down. Kind regards, 

Mrs. Holland – Pukekohe – Aug-2017

Thank you very much for all you did to get our heat pump installed so quickly. The guys that did the installation were great. Our place is beautifully warm now, don’t know why I didn’t get it done sooner. Thank you so much. Regards!

Jill Grant – Mt Roskill – Jul-2017

Good morning Karleen, Please give a Very Big Thank You to the boys for working in the rain on Friday to install the heat pump, they delivered Excellent Service! Thank you. Kindest regards, 

Colette Smuts – July-2017

Building a house is tough and heaps of suppliers let you down. HeatPump City are different. A lack of communication meant that we were at risk of failing a council inspection. This would have meant delays and extra costs on our part. HeatPump City’s flexibility and “can do” attitude means that this was avoided. That’s what you need : suppliers that you can rely on to make things happen when required. Thank you!

Steve & Suzanne Lewis – Jul-2017

Hi Karleen, Keep warm this cold weekend!!! We are blessing our new heat pumps!!! Another good investment that is well worthwhile. Kind Regards, 

Joe Barber – Jul-2017

Hi Karleen, Now that our Heat Pump is up and running, we would like to commend Lawrence and Steven for their excellent workmanship. These two young men are skilled tradesmen. They are conscientious and methodical with their work and together make a good team. They were obliging, considerate and respectful, in our home and meticulous with their cleaning up each day. We are pleased with the system and thank you again for a good job well done. Regards,

Mr. Parry – Jul-2017

Hi Karleen, I just want to thank you and your company for a great job. The heat pump looks great and it is a very tidy job. The boys installing were super friendly and professional. The whole job was easy for me the whole way through. I wish all contractors ran their businesses like you! Thanks again!

Mr. Brock – Jul-2017

Hi Karleen, Was impressed with the install team, polite, friendly and professional. My son was delighted with the warmth from the heat pump last night. Thank you!

Tony – Browns Bay – Jul-2017

We would like to thank you for sending such a capable installation team. They did an amazing job. Lawrence was extremely professional and gave us confidence that the job was done to a high standard. You should be proud to have him on your team. Regards!

Mike and Neethika – Torbay – Jul-2017

Really impressed the work of your staffs for installing our aircon. They did a wonderful and professional job. Very happy and thanks. Regards, 

Lu Chen – Browns Bay – Jul-2017

Hi Karleen, Many thanks for your services. Your staff were a credit to your company. They worked hard, were very polite and respectful. Blessings !

Pastor Stephen – June-2017

Hi Karleen, Your friendly and professional service is highly appreciated. Regards,

Daniel – Albany – June-2017

Hi Karleen, Thank you so much for getting the heat pumps installed. We are enjoying a warmer dryer home. We look forward to receiving the certificates once you have received the payment. Regards

Nasreen – Mellons Bay – June-2017

Thank you Karleen, I am happy with your men’s work and punctuality. I never had any tradie as punctual as your guys. So well done!

Central Auckland – June-2017

Hi Karleen, The boys are all finished and I’m all paid up. Thanks for our warmer winters! The guys were fantastic to have onsite – very polite, considerate, efficient and really great ambassadors for your company – they certainly deserve a Friday beer Thanks again

Sarah – June-2017

Thank you, Your installers were fabulous very friendly, professional, tidy, awesome. Thanks!

Margaret – Te Atatu South – May-2017

Hi Karleen, Thank you for installing our heat pumps. The installation has done to my expectation the guys are really professional on their trade. You got the whole package with a salesman who knows his job and a top installation team who can deliver. Thank you once again and keep up the good work. Kind regards.

Patrick – Henderson – May-2017

Dear Karleen, Thank you for your email and invoice. And please thank Harry for installing the heat pump. Thanks again. Regards,

Elizabeth and John Evans – Birkdale – May-2017

Hi Karleen, Very happy with how everything went, the installation guys were excellent.

Peter – Browns Bay – May-2017

Hi David, I just wanted to give some feedback with regards to the service I received. I would recommend your company (and already have) to my friends and clients. From your initial visit to the follow-up through to the install, I have been impressed with the service. The installation team were great and very punctual, polite and professional and I was impressed that no rubbish was left behind. Thanks!

Yvonne – Apr-2017

Hi David, Just letting you know that again your installers of our heat pump yesterday were exemplary. Their names sounded like Marco and Hardy… I am very particular and they both went out of their way to ensure that the install met my expectations. I am very pleased with their level of workmanship just as I was with the installers of our last heat pump at our rental property at St Johns last year. I can strongly recommend your services. Regards,

Kaye – Apr-2017

Hi David, Thank you for installing the heat pump. Your boys have done very tidy and nice job. Regards,

Dhaneesh – Clendon Park – Mar-2017

Hi Karleen, Just to let you know the installers were fantastic and did a great job… So a big thank you to them 🙂 Thanks again,

Steph – Mar-2017

Hi Karleen, Once again your staff have performed quickly and efficiently and we thank you for their work. Regards,

Ken – Avondale Business

Hi Karleen, Thanks very much for the efficient manner in which your company has handled the installation and the professionalism from you. Much appreciated. Kind regards

Josie – Mar-2017

Good afternoon David and Karleen, Thank you very much for the complete Customer Pack which had been delivered to us last month also thank you for the gift voucher which we received from you. We are sorry for the late acknowledgement on our part, as we were out of the country for the last five weeks. The heat pump works well, and we sincerely hope that it will provide a trouble free service for the next few years ahead. We were also impressed with the competence of your install team as well as their professional approach towards the job. Thanking you once again for all your assistance, Yours truly,

Earle & Aloma – Mar-2017

Hi Karleen, Thank-you for the excellent service. I did tell your installers that I am very poorly sighted, so I have no idea how to clean the filters, I can’t see the catch to open the front, and I need some help. I will manage after I have been shown how. Please send me someone patient to explain what I need to do. Thank-you,

Diane – Sandringham – Feb-2017

Hi Karleen, Thank you and your team for the install. I was very impressed by the workmanship of the install, great guys. Cheers!

Peter – North Shore – Feb-2017

Thank’s Karleen, the guys did a great job and thank you for your prompt response! Kinds regards,

Amba – Browns Bay – Jan-2017

The installers were friendly. All the tenants are happy with your work & the heat pumps. Enjoy the weekend.

Milford Properties – Jan-2017

Thank’s Karleen, heat pump installed, excellent service! Cheers and thanks again,

Mary – Mangere – Jan-2017

Hi Karleen, Our tenant was very, very happy with the service the 2 technicians provided. They were on time, efficient, courteous and knew exactly what they were doing. Thank you. Kind Regards 

Vanita – Lynfield – Dec-2016

Good Morning Karleen, Have just deposited final payment for installation. Nice job from a customer-focused installation team. Looking forward to receiving the certificate of compliance etc. Regards,

Roger – Browns Bay – Dec-2016

Hi Karleen, THANK YOU for the photography prize! That was a totally fabulous surprise!! Have a very Merry Xmas and happy New year to all at Heatpump City. Cheers!

Amanda – Takapuna – Dec-2016

Amanda – Takapuna – Dec-2016,

Dave – Mangawhai Heads – Nov-2016

Hi Karleen, The customer pack arrived today, many thanks. It was nice doing business with you. You have a great team!!! Kind regards,

Jane – Sunnynook – Nov-2016

Hi Karleen & David, Thanks for installing the heat pump & transfer kit for me, and looking after me on the price! The tenants are stoked! Cheers,

Brad – Pukekohe – Nov-2016

Hi Karleen, Thank you for the installation of our new Heatpump. The team was professional and efficient, the system appears to be working well. Thanks,

Jason – Albany – Oct-2016

Hi Karleen and David, thank you for organising the installation of our heat pump today and for your help and assistance with our queries etc. beforehand. I would also like to thank your installers for the good job they did at our house today. They did a neat and tidy installation and were also helpful with their instructions. We look forward to using the heat pump. Kind regards, 

Rob & Toni – Farm Cove – Sep-2016

Dear David and Karleen, I want to thank you and your team for all their hard work and for the good communication throughout. It was a challenging job. Regards,

Mike – Sep-2016

Hi Karleen and David, The guys have installed our heat pump this morning and done an excellent job. We’re thrilled to have the heat pump and on such short notice. Next year we’ll get you to install another heat pump in our hallway. Kind Regards

Lynda – Aug-2016

Good morning Karleen, The service was excellent,your technicians far too polite and the pump works well. They told me that you will schedule a service for the appropriate time in the future. Thanks again.

Mark – Aug-2016

Pass on our thanks to the installers. They were great ambassadors for your company. Regards 

Murray – July-2016

Hi Karleen, Hardy and Marko did an exceptional job. Thank them from me. Kind Regards,

Joe – June -2016

Hi Karleen, Just a quick ‘Thank you’; We are very happy with our new ducted heat pump – it works very well AND we already noticed that it is much cheaper to run than our old system. We are also surprised at how quickly it warms up our house. So Thank you! Regards,

Bruce – June -2016

Thanks for the heat pump installation. My wife and I are very happy with the jobs done by your guys. They are very professional. Thanks for their good works.

Mrs.Kim – June -2016

Hi Karleen, Instalment went so well and warmth a delight this morning. Thank you especially to your lads who did a difficult installation. Regards 

Cynthia – June -2016

Please pass on my thanks to David your consultant for sorting our problem out for us. Please advise him that I will be recommending him to anyone I know who is looking for a heat pump because of his good service. Kind Regards,

Maria – May -2016

Hi Karleen, Installers were great, efficient and cheerful. Real good blokes. Thanks for your efficiency also.

Keith – May -2016

Just to confirm that the heat pump has now been installed and invoice has now been paid. Also just to let you know that the boys have done a great job and they were very friendly and helpful. 

Thanks again Maureen – May -2016

Thanks Karleen, I’d just like to pass on that we are extremely pleased with the unit so far and that the quality of the installation was top notch. The guys that installed the heat pump were awesome and after they’d left, you would never have known they’d been (they tidied up after themselves really well and did such and excellent job of installation that the unit looks like it’s always been there).

Jason & Tina – Apr-2016

Good morning Karleen, System now installed and is going right now. A splendid team of guys, should rate tops, as indeed should all service from your company. Thank you. Kind regards, 

Harry – Apr-2016

I am just writing to compliment the great service provided by George today. We had an unusual case, but George really put his heart and effort into resolving our issue for us. We will definitely be telling all our friends and families about the service today. Kind regards,

Jimmy – Mar-2016

Thank your guys for installing the heat pumps, well done!

Kai – Mar-2016

Hi, I’d just like to give your technician, George, a HUGE endorsement. George serviced our heat pump this morning and he was super professional, friendly and efficient. Not only did he do a great job of servicing it he also took time to answer questions and explain how to maximise the use of and look after our heat pump. We were really impressed with his attitude and approach. Keep up the great work.

Dave – Mar-2016

Hello Karleen, Thank you for our package that arrived this morning. We are thrilled with our Fujitsu Heatpump & wish to thank you and David for a great job. We were most impressed with your very friendly & an efficient team who did the installation. Would definitely recommend your company. Thank you all once again. Kind regards, 

Pat & Bob – Mar-2016

Karleen, Thank you for the very fine way everything has been handled. If at any time you have a nearby client that would like to see the units in operation and the installation please don’t hesitate to contact me. Regards,

Fergie – Mar-2016

This is the second house that you guys have done for me, I appreciate your good work and service. Regards, 

Gavin – Mar-2016

Hi Karleen, The boys did a fantastic job. Extremely tidy and efficient, as well as professional. Thanks,

Joyce – 22-Feb-2016

Thanks Karleen. We have to say your company has been excellent to deal with. A very professional service. Kind regards

Paula & Roger – 22-Feb-2016

We had our three heat pumps serviced by George Solomon this morning, We would just like to say thanks for the great service. George was punctual, and carried out the service in a most professional and friendly manner.
Thanks again 

Brian & Tracey – 8-Jan-2016

What a great team we had installing our new aircon units this week. We had a few curly obstacles to overcome which I am so happy to say that its come together fabulously. Final payment made this morning as below. Look forward to the pack of info you mention. What I really liked is how we brainstormed logical solutions and then it was seamlessly installed. Yay. I will be telling all my friends too if anyone needs aircon then you can’t go past Heat Pump City

Cheers Amanda

Hi there – we had our heat pumps serviced today by George. I have just settled our account. George was extremely polite and friendly and quick to share his knowledge about energy saving and proper heat pump operation. We would like to commend him for his excellent customer service. Based on this experience we will gladly use Heatpump City for all our future requirements. 

Regards, Craig – 18-Aug-2015

To the manager, I wish you to know that my two heat pumps were serviced on Sat 18th July by William chou. The service was excellent. I believe this is the first time the heat pumps have been properly serviced.

Kind regards, Anne Johnson

We would like to thank Andy (and son!) for the excellent installation they did. They were quick, efficient, meticulous and tidied up perfectly always with a cheerful attitude which left us feeling we had had our friends do the job for us! 

Bill & Jenny – 29/06/2015

Just a thank you to the installer. He did a great job. Very neat and tidy finish. Good to see there are still tradesmen who take pride in their work. He is a credit to your firm. Jan will make payment later today. Kind regards, 


Hi guys, I just wanted to drop you a short email to say ‘Thank Timmy’ for the replacement heat pump you have provided and installed for us.

Obviously we were very disappointed with the issues we had with the originally heat pump, but I have to say that the service that Heat Pump City and Fijitsu have provided over the past two years to try and resolve the issues and now replacing the unit at no cost to us is very much appreciated.

I run my own business and we bend over backwards to provide an exceptionally high level of service to our customers. Thus it is certainly pleasing when I find myself on the other side of the relationship and end up dealing with businesses such as yours who also obviously place a high value on your customers and their satisfaction!

The unit is now installed and running well – just in time for the cold snap! Thanks once again for the very high level of service and support you have offered us! Best wishes and kind regards 


Hello Brian, We are really happy with the heat pump. I was extremely pleased with Barry’s professionalism and quality of workmanship. I was able to put my complete trust in his abilities to complete the job at an exceptionally high standard. He was able to treat the entire project as if it was his own home. Very happy with him, he did a TOP job. Please forward the invoice so we can pay the balance.

Thank you. Smail – 4/06/2015

Hi Brian, Thanks for install … guys were very professional and excellent with keeping everything clean, so thanks
to them.

Matt – 4/06/2015

Hello Karleen, I have just paid your invoice 1354 online. Gavin and I want to thank you for the beautiful job your man, Tim, did for us, he is a very skilled worker and, we really appreciated his workmanship and manner. The Heat Pump is functioning very well and we are very pleased with it. Many thanks

Gavin and Julia Brown

Good morning, Just a quick note to thank William for the excellent work he did for us yesterday in servicing our heat pump. We found him helpful, thorough and respectful. As a result we will certainly recommend Heat Pump City to any of our friends – Lyn and Warren Watson You are very good to communicate with both of us and our tenant and usually do a good job. I will continue recommend you to our landlord.

Iris – March 2015

Just had to write and express my thanks for the awesome service provided by Karleen. She went out of her way to assist even though there was no immediate benefit for your business. As a result of her excellent customer service – next time I need a heat pump you guys will be top of my list. Thanks so much for the positive experience!!!

Jay McClennan 04/02/15

Very good services, the two technicians that came were excellent and did a very good job. Nice friendly guys. Cleaned up well before they left 

Sheila Whelan 15/12/14

Good morning, just a note to say how pleased I am with the heat pumps your guys installed yesterday. I didn’t get to meet the installers, I had to go to work(!!) but my husband was home, and he is an absolute perfectionist when it comes to putting things on walls or making holes through walls (drives me nuts) and he was so impressed with these two guys that he made them coffee and bought pies for their lunch (believe me they must be good for him to do that!). The job they did was immaculate and we are wrapt. Please pass on my thanks to them. Look forward to seeing you here at Wiri Station Road sometime shortly, thanks again ..

Glenis Moody

Please thank the guys who fitted the unit yesterday – very efficient and friendly service. 

Stuart Rowe

The install yesterday went smooth as. The installers were both great and helpful also. All of us are very pleased with the result.

Daniel McCombe

Thanks for your email – winning the prize really did top it off. A thoroughly positive experience with Heat Pump City. We would have absolutely no hesitation in recommending you to others.

Glen and Julie Cooke

BTW your installers were great. Friendly, professional and have done a great job.

Raewyn Calhaem

Thanks, a great effort. You and your team are a pleasure to deal with.

Wayne Robinson

Thanks for the great install. It’s made such a huge difference to the offices and the computers are more noisy than the air con! If you ever want a reference, just get them to phone me


Thanks for a great job. If there is anyone I know looking for a heat pump will pass your name on with a glowing reference.

Chris Piggin

On another note, I wish to thank the team for the excellent job they undertook in installing my two heat pumps. Both installers were most efficient, courteous and professional in their approach and their workmanship was first class. 

Jim Mitchell

Thanks for installing the heat pump. Your guys did a terrific job. They did a very professional job which I really liked. Your guys went the extra mile to make sure that everything was right. Tell the guys thanks. I will definitely come back again and deal with your guys for another heat pump.

Nathir Joudi

Just wanted to touch base and say thanks for a great job. The heat pump is fantastic .. probably one of the best purchases we’ve made to be honest. It’s made a huge difference, even as far as heating right down the hallway to the bedrooms (which also even feel a few degrees warmer). You step out of the bedrooms and feel a heat wave right down the end of the hall. 

Aaron Wilcox

Great job today. Very professional and very tidy. Thanks.Hopefully the heat pumps will perform just the same. I also learnt a few tricks watching your guys. By the way, where do you get those self locking screws, the ones you used on the units inside? I’d like to pick up some myself. Thanks again and I’d be definitely willing to be a reference if any of your clients ask for it.


My wife and I thank you for the excellent heat pump installation you completed at our house. We are both really pleased we went ahead and had both of these compact wall consoles installed, the warmth that now greets us on our return from work each day is fantastic. We would have no hesitation in recommending Heat Pump City to our friends and workmates and would advise them that they would get complete satisfaction in dealing with you and your team for all their heat pump requirements. Thanks again for the wonderful job.

Mike Smith

Firstly thanks for the incredibly easy and very professional service. Your two engineers today were great, easy to get on with, did a great job, were clean, tidy and responsible – please pass on my thanks.

Adie & Jayne Williams