About Us

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Who We Are


You can’t choose your family, but you can choose the experts you work with to keep your family comfortable: -and that’s what we’ve done!

At Heat Pump City, all of our hand picked members of the installation team are licensed Accredited Installers of Fujitsu, giving you six full years of warranty on all parts and labour.  We are also members of the Heat Pump Group thereby able to extend the warranty from six to eight full years warranty of parts and labour.
We have installed thousands of heat pumps in both the domestic and commercial markets and can offer you the best advice in the business.

Ranked as No.1 dealer for customer satisfaction and service, now sales too!

What We Do

We Sell


We install


We Service


We support



Mission & Vision

Mission Statement – To contribute to the health and comfort of New Zealanders through delivery of high quality, excellent value in heating-cooling solutions and service to homes and businesses.

Vision – To provide a service that exceeds customer expectations delivering sustainable growth


Our Values

  1. Personable – We like people and treat them with respect.  We’re easy to talk to because we speak plain English about technical stuff and enjoy a laugh.
  2. Reliable – We do what we say we will do, when we say we will do it.
  3. Experienced – We know our stuff.  We have a combined industry experience of over 100 years offering excellent advice on the right solution for your needs.
  4. Professional – We are skilled experts and pride ourselves on continually improving our standard of delivery from sales to installation, to service and support.
  5. Trustworthy – We take our responsibilities seriously and commit to providing honest advice, and integrity in our actions at all times.