Happy Heat Pump City Customers

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HAPPY CUSTOMERS – what our customers say

Everyday we receive feedback from our customers expressing their gratitude and how pleased they are with our company from start to finish.

Hi Karleen, Am really impressed again with the quality of the workmanship on the install – please pass on to the guys. Regards Damian – Oct-2017

Karleen, Thanks very much for a great job. Kind Regards Mr. Cripps – Bucklands Beach Sep-2017

Hello, Karleen, Just wanted to share with you a review recently posted on Wow Photography Facebook page by one of your customers: Ilan is a thoroughly professional photographer. His warm and friendly manner made the experience fun and relaxed. The photos came out beautifully and we are very pleased with our family portrait, it will bring us happy memories for years to come. Thank you, Ilan for creating just what we wanted! Aug-2017

Hi, Karleen, Your guys installed the heat pump yesterday and all went well – they did a good job so thank you for that. It is lovely to have a warm room now! Kind regards, Mr. & Mrs. Foot – Hobsonville – Aug-2017

Hi, Karleen, Please pass my thanks on to your team for still coming out to do the install. They worked until about 6:30 to get the job done. Really appreciate the effort given it was well out of their control. Thanks again for the great service! Paul – Puhoi – Aug-2017

To the staff of Heat Pump City, Thank you for doing a fantastic job today. You let us know you were held up, and when you arrived were polite gave good instructions on how to use the pump including how to keep the power account down. Kind regards, Mrs. Holland – Pukekohe – Aug-2017

Thank you very much for all you did to get our heat pump installed so quickly. The guys that did the installation were great. Our place is beautifully warm now, don’t know why I didn’t get it done sooner. Thank you so much. Regards Jill Grant – Mt Roskill – Jul-2017

Good morning Karleen, Please give a Very Big Thank You to the boys for working in the rain on Friday to install the heat pump, they delivered Excellent Service! Thank you. Kindest regards, Colette Smuts – July-2017

Building a house is tough and heaps of suppliers let you down. HeatPump City are different. A lack of communication meant that we were at risk of failing a council inspection. This would have meant delays and extra costs on our part. HeatPump City’s flexibility and “can do” attitude means that this was avoided. That’s what you need : suppliers that you can rely on to make things happen when required. Thank you! Steve & Suzanne Lewis – Jul-2017

Hi Karleen, Keep warm this cold weekend!!! We are blessing our new heat pumps!!! Another good investment that is well worthwhile. Kind Regards, Joe Barber – Jul-2017

Hi Karleen, Now that our Heat Pump is up and running, we would like to commend Lawrence and Steven for their excellent workmanship. These two young men are skilled tradesmen. They are conscientious and methodical with their work and together make a good team. They were obliging, considerate and respectful, in our home and meticulous with their cleaning up each day. We are pleased with the system and thank you again for a good job well done. Regards, Mr. Parry – Jul-2017

Hi Karleen, I just want to thank you and your company for a great job. The heat pump looks great and it is a very tidy job. The boys installing were super friendly and professional. The whole job was easy for me the whole way through. I wish all contractors ran their businesses like you! Thanks again! Mr. Brock – Jul-2017

Hi Karleen, Was impressed with the install team, polite, friendly and professional. My son was delighted with the warmth from the heat pump last night. Thank you, Tony – Browns Bay – Jul-2017

We would like to thank you for sending such a capable installation team. They did an amazing job. Lawrence was extremely professional and gave us confidence that the job was done to a high standard. You should be proud to have him on your team. Regards Mike and Neethika – Torbay – Jul-2017

Really impressed the work of your staffs for installing our aircon. They did a wonderful and professional job. Very happy and thanks. Regards, Lu Chen – Browns Bay – Jul-2017

Hi Karleen, Many thanks for your services. Your staff were a credit to your company. They worked hard, were very polite and respectful. Blessings Pastor Stephen – June-2017

Hi Karleen, Your friendly and professional service is highly appreciated. Regards Daniel – Albany – June-2017

Hi Karleen, Thank you so much for getting the heat pumps installed. We are enjoying a warmer dryer home. We look forward to receiving the certificates once you have received the payment. Regards Nasreen – Mellons Bay – June-2017

Thank you Karleen, I am happy with your men’s work and punctuality. I never had any tradie as punctual as your guys. So well done! Gina – Central Auckland – June-2017

Hi Karleen, The boys are all finished and I’m all paid up. Thanks for our warmer winters! The guys were fantastic to have onsite – very polite, considerate, efficient and really great ambassadors for your company – they certainly deserve a Friday beer Thanks again Sarah – June-2017

Thank you, Your installers were fabulous very friendly, professional, tidy, awesome. Thanks Margaret – Te Atatu South – May-2017

Hi Karleen, Thank you for installing our heat pumps. The installation has done to my expectation the guys are really professional on their trade. You got the whole package with a salesman who knows his job and a top installation team who can deliver. Thank you once again and keep up the good work. Kind regards. Patrick – Henderson – May-2017

Dear Karleen, Thank you for your email and invoice. And please thank Harry for installing the heat pump. Thanks again. Regards Elizabeth and John Evans – Birkdale – May-2017

Hi Karleen, Oh, good… doesn’t normally work in my favour, was half expecting to be paying more…

Invoice has been paid in full. Very happy with how everything went, the installation guys were excellent. Peter – Browns Bay – May-2017

Hi David, I just wanted to give some feedback with regards to the service I received. I would recommend your company (and already have) to my friends and clients. From your initial visit to the follow-up through to the install, I have been impressed with the service. The installation team were great and very punctual, polite and professional and I was impressed that no rubbish was left behind. Thanks Yvonne – Apr-2017

Hi David, Just letting you know that again your installers of our heat pump yesterday were exemplary. Their names sounded like Marco and Hardy… I am very particular and they both went out of their way to ensure that the install met my expectations. I am very pleased with their level of workmanship just as I was with the installers of our last heat pump at our rental property at St Johns last year. I can strongly recommend your services. Regards Kaye – Apr-2017

Hi David, Thank you for installing the heat pump. Your boys have done very tidy and nice job. Regards Dhaneesh – Clendon Park – Mar-2017

Hi Karleen, Just to let you know the installers were fantastic and did a great job… So a big thank you to them 🙂 Thanks again, Steph – Mar-2017

Hi Karleen, Once again your staff have performed quickly and efficiently and we thank you for their work. Regards Ken – Avondale Business

Hi Karleen, Thanks very much for the efficient manner in which your company has handled the installation and the professionalism from you. Much appreciated. Kind regards Josie – Mar-2017

Good afternoon David and Karleen, Thank you very much for the complete Customer Pack which had been delivered to us last month also thank you for the gift voucher which we received from you. We are sorry for the late acknowledgment on our part, as we were out of the country for the last five weeks. The heat pump works well, and we sincerely hope that it will provide a trouble free service for the next few years ahead. We were also impressed with the competence of your install team as well as their professional approach towards the job. Thanking you once again for all your assistance, Yours truly, Earle & Aloma – Mar-2017

Hi Karleen, Thank-you for the excellent service. I did tell your installers that I am very poorly sighted, so I have no idea how to clean the filters, I can’t see the catch to open the front, and I need some help. I will manage after I have been shown how. Please send me someone patient to explain what I need to do. Thank-you, Diane – Sandringham – Feb-2017

Hi Karleen, Thank you and your team for the install. I was very impressed by the workmanship of the install, great guys. Cheers Peter – North Shore – Feb-2017

Thank’s Karleen, the guys did a great job and thank you for your prompt response! Kinds regards, Amba – Browns Bay – Jan-2017

The installers were friendly. All the tenants are happy with your work & the heat pumps. Enjoy the weekend. Milford Properties – Jan-2017

Thank’s Karleen, heat pump installed, excellent service! Cheers and thanks again, Mary – Mangere – Jan-2017

Hi Karleen, Our tenant was very, very happy with the service the 2 technicians provided. They were on time, efficient, courteous and knew exactly what they were doing. Thank you. Kind Regards Vanita – Lynfield – Dec-2016

Good Morning Karleen, Have just deposited final payment for installation. Nice job from a customer-focused installation team. Looking forward to receiving the certificate of compliance etc. Regards Roger – Browns Bay – Dec-2016

Hi Karleen, THANK YOU for the photography prize! That was a totally fabulous surprise!! Have a very Merry Xmas and happy New year to all at Heatpump City. Cheers Amanda – Takapuna – Dec-2016

Hi Karleen, Many thanks for an efficient install. Regards Dave – Mangawhai Heads – Nov-2016

Hi Karleen, The customer pack arrived today, many thanks. It was nice doing business with you. You have a great team!!! Kind regards Jane – Sunnynook – Nov-2016

Hi Karleen & David, Thanks for installing the heat pump & transfer kit for me, and looking after me on the price! The tenants are stoked! Cheers,
Brad – Pukekohe – Nov-2016

Hi Karleen, Thank you for the installation of our new Heatpump. The team was professional and efficient, the system appears to be working well. Thanks, Jason – Albany – Oct-2016

Hi Karleen and David, thank you for organising the installation of our heat pump today and for your help and assistance with our queries etc. beforehand. I would also like to thank your installers for the good job they did at our house today. They did a neat and tidy installation and were also helpful with their instructions. We look forward to using the heat pump. Kind regards, Rob & Toni – Farm Cove – Sep-2016

Dear David and Karleen, I want to thank you and your team for all their hard work and for the good communication throughout. It was a challenging job. Regards, Mike – Sep-2016

Hi Karleen and David, The guys have installed our heat pump this morning and done an excellent job. We’re thrilled to have the heat pump and on such short notice. Next year we’ll get you to install another heat pump in our hallway. Kind Regards Lynda – Aug-2016

Good morning Karleen, The service was excellent,your technicians far too polite and the pump works well. They told me that you will schedule a service for the appropriate time in the future. Thanks again. Mark – Aug-2016

Pass on our thanks to the installers. They were great ambassadors for your company. Regards Murray – July-2016

Hi Karleen, Hardy and Marko did an exceptional job. Thank them from me. Kind Regards, Joe – June -2016

Hi Karleen, Just a quick ‘Thank you’; We are very happy with our new ducted heat pump – it works very well AND we already noticed that it is much cheaper to run than our old system. We are also surprised at how quickly it warms up our house. So Thank you! Regards, Bruce – June -2016

Thanks for the heat pump installation. My wife and I are very happy with the jobs done by your guys. They are very professional. Thanks for their good works. Mrs.Kim – June -2016

Hi Karleen, Instalment went so well and warmth a delight this morning. Thank you especially to your lads who did a difficult installation. Regards Cynthia – June -2016

Please pass on my thanks to David your consultant for sorting our problem out for us. Please advise him that I will be recommending him to anyone I know who is looking for a heat pump because of his good service. Kind Regards, Maria – May -2016

Hi Karleen, Installers were great, efficient and cheerful. Real good blokes. Thanks for your efficiency also. Keith – May -2016

Just to confirm that the heat pump has now been installed and invoice has now been paid. Also just to let you know that the boys have done a great job and they were very friendly and helpful. Thanks again Maureen – May -2016

Thanks Karleen, I’d just like to pass on that we are extremely pleased with the unit so far and that the quality of the installation was top notch. The guys that installed the heat pump were awesome and after they’d left, you would never have known they’d been (they tidied up after themselves really well and did such and excellent job of installation that the unit looks like it’s always been there).
Cheers Jason & Tina – Apr-2016

Good morning Karleen, System now installed and is going right now. A splendid team of guys, should rate tops, as indeed should all service from your company. Thank you. Kind regards, Harry – Apr-2016

I am just writing to compliment the great service provided by George today. We had an unusual case, but George really put his heart and effort into resolving our issue for us. We will definitely be telling all our friends and families about the service today. Kind regards, Jimmy – Mar-2016

Thank your guys for installing the heat pumps, well done! Kai – Mar-2016

Hi, I’d just like to give your technician, George, a HUGE endorsement. George serviced our heat pump this morning and he was super professional, friendly and efficient. Not only did he do a great job of servicing it he also took time to answer questions and explain how to maximise the use of and look after our heat pump. We were really impressed with his attitude and approach. Keep up the great work. Dave – Mar-2016

Hello Karleen, Thank you for our package that arrived this morning. We are thrilled with our Fujitsu Heatpump & wish to thank you and David for a great job. We were most impressed with your very friendly & efficient team who did the installation. Would definitely recommend your company. Thank you all once again. Kind regards, Pat & Bob – Mar-2016

Karleen, Thank you for the very fine way everything has been handled. If at any time you have a nearby client that would like to see the units in operation and the installation please don’t hesitate to contact me. Regards, Fergie – Mar-2016

This is the second house that you guys have done for me, I appreciate your good work and service. Regards, Gavin – Mar-2016

Hi Karleen, The boys did a fantastic job. Extremely tidy and efficient, as well as professional. Thanks, Joyce – 22-Feb-2016

Thanks Karleen. We have to say your company has been excellent to deal with. A very professional service. Kind regards Paula & Roger – 22-Feb-2016

We had our three heat pumps serviced by George Solomon this morning, We would just like to say thanks for the great service. George was punctual, and carried out the service in a most professional and friendly manner.
Thanks again – Brian & Tracey – 8-Jan-2016

What a great team we had installing our new aircon units this week. We had a few curly obstacles to overcome which I am so happy to say that its come together fabulously. Final payment made this morning as below. Look forward to the pack of info you mention. What I really liked is how we brainstormed logical solutions and then it was seamlessly installed. Yay. I will be telling all my friends too if anyone needs aircon then you can’t go past Heat Pump City  – Cheers Amanda

Hi there – we had our heat pumps serviced today by George. I have just settled our account. George was extremely polite and friendly and quick to share his knowledge about energy saving and proper heat pump operation. We would like to commend him for his excellent customer service. Based on this experience we will gladly use Heatpump City for all our future requirements. Regards, Craig – 18-Aug-2015

To the manager, I wish you to know that my two heat pumps were serviced on Sat 18th July by William chou. The service was excellent. I believe this is the first time the heat pumps have been properly serviced. Kind regards, Anne Johnson

We would like to thank Andy (and son!) for the excellent installation they did. They were quick, efficient, meticulous and tidied up perfectly always with a cheerful attitude which left us feeling we had had our friends do the job for us! Bill & Jenny 29/06/2015

Just a thank you to the installer. He did a great job. Very neat and tidy finish. Good to see there are still tradesmen who take pride in their work. He is a credit to your firm. Jan will make payment later today. Kind regards, Steve

Hi guys, I just wanted to drop you a short email to say ‘Thank Timmy’ for the replacement heat pump you have provided and installed for us.

Obviously we were very disappointed with the issues we had with the originally heat pump, but I have to say that the service that Heat Pump City and Fijitsu have provided over the past two years to try and resolve the issues and now replacing the unit at no cost to us is very much appreciated.

I run my own business and we bend over backwards to provide an exceptionally high level of service to our customers. Thus it is certainly pleasing when I find myself on the other side of the relationship and end up dealing with businesses such as yours who also obviously place a high value on your customers and their satisfaction!

The unit is now installed and running well – just in time for the cold snap! Thanks once again for the very high level of service and support you have offered us! Best wishes and kind regards – Jeremy

Hello Brian, We are really happy with the heat pump. I was extremely pleased with Barry’s professionalism and quality of workmanship. I was able to put my complete trust in his abilities to complete the job at an exceptionally high standard. He was able to treat the entire project as if it was his own home. Very happy with him, he did a TOP job. Please forward the invoice so we can pay the balance. Thank you.  Smail – 4/06/2015

Hi Brian, Thanks for install … guys were very professional and excellent with keeping everything clean, so thanks
to them. Thanks Matt – 4/06/2015

Hello Karleen, I have just paid your invoice 1354 online. Gavin and I want to thank you for the beautiful job your man, Tim, did for us, he is a very skilled worker and, we really appreciated his workmanship and manner. The Heat Pump is functioning very well and we are very pleased with it. Many thanks – Gavin and Julia Brown

Good morning, Just a quick note to thank William for the excellent work he did for us yesterday in servicing our heat pump. We found him helpful, thorough and respectful. As a result we will certainly recommend Heat Pump City to any of our friends – Lyn and Warren WatsonYou are very good to communicate with both of us and our tenant and usually do a good job. I will continue recommend you to our landlord. – Iris – March 2015

Just had to write and express my thanks for the awesome service provided by Karleen. She went out of her way to assist even though there was no immediate benefit for your business. As a result of her excellent customer service – next time I need a heat pump you guys will be top of my list. Thanks so much for the positive experience!!! – Jay McClennan 04/02/15

Very good services, the two technicians that came were excellent and did a very good job. Nice friendly guys. Cleaned up well before they left – Sheila Whelan 15/12/14

Good morning, just a note to say how pleased I am with the heat pumps your guys installed yesterday. I didn’t get to meet the installers, I had to go to work(!!) but my husband was home, and he is an absolute perfectionist when it comes to putting things on walls or making holes through walls (drives me nuts) and he was so impressed with these two guys that he made them coffee and bought pies for their lunch (believe me they must be good for him to do that!). The job they did was immaculate and we are wrapt. Please pass on my thanks to them. Look forward to seeing you here at Wiri Station Road sometime shortly, thanks again .. – Glenis Moody

Please thank the guys who fitted the unit yesterday – very efficient and friendly service. – Stuart Rowe

The install yesterday went smooth as. The installers were both great and helpful also. All of us are very pleased with the result. – Daniel McCombe

Thanks for your email – winning the prize really did top it off. A thoroughly positive experience with Heat Pump City. We would have absolutely no hesitation in recommending you to others. – Glen and Julie Cooke

BTW your installers were great. Friendly, professional and have done a great job. – Raewyn Calhaem
Thanks, a great effort. You and your team are a pleasure to deal with. – Wayne Robinson

Thanks for the great install. It’s made such a huge difference to the offices and the computers are more noisy than the air con! If you ever want a reference, just get them to phone me. – Digby

Thanks for a great job. If there is anyone I know looking for a heat pump will pass your name on with a glowing reference. – Chris Piggin

On another note, I wish to thank the team for the excellent job they undertook in installing my two heat pumps. Both installers were most efficient, courteous and professional in their approach and their workmanship was first class. – Jim Mitchell

Thanks for installing the heat pump. Your guys did a terrific job. They did a very professional job which I really liked. Your guys went the extra mile to make sure that everything was right. Tell the guys thanks. I will definitely come back again and deal with your guys for another heat pump. – Nathir Joudi

Just wanted to touch base and say thanks for a great job. The heat pump is fantastic .. probably one of the best purchases we’ve made to be honest. It’s made a huge difference, even as far as heating right down the hallway to the bedrooms (which also even feel a few degrees warmer). You step out of the bedrooms and feel a heat wave right down the end of the hall. – Aaron Wilcox

Great job today. Very professional and very tidy. Thanks.Hopefully the heat pumps will perform just the same. I also learnt a few tricks watching your guys. By the way, where do you get those self locking screws, the ones you used on the units inside? I’d like to pick up some myself. Thanks again and I’d be definitely willing to be a reference if any of your clients ask for it. – Ranjit

My wife and I thank you for the excellent heat pump installation you completed at our house. We are both really pleased we went ahead and had both of these compact wall consoles installed, the warmth that now greets us on our return from work each day is fantastic. We would have no hesitation in recommending Heat Pump City to our friends and workmates and would advise them that they would get complete satisfaction in dealing with you and your team for all their heat pump requirements. Thanks again for the wonderful job. – Mike Smith

Firstly thanks for the incredibly easy and very professional service. Your two engineers today were great, easy to get on with, did a great job, were clean, tidy and responsible – please pass on my thanks.– Adie & Jayne Williams

I just wanted to say a big thank you for the very welcome, but quite unexpected gift voucher that I received today for the referral to Vicki. Makes me feel even more inclined to mention Heat Pump City to any friends or family that may be looking for heat pumps! Thanks again (we are happy with the heat pumps we have had installed).– Andrea and Ray

Good morning. I am thrilled with the heat pump in fact I was disappointed that last evening was warm and I didn’t need to turn it on… Have a good day Kind regards -M. Seamark

They did a great job! All paid! – should show up in your account tomorrow! Many thanks -Rachel

Hi, Thanks for everything. Your installers were absolutely great. I have deposited the money into your account today. Kind Regards -Kevin

Great thank you, also nice work by the team. Cheers -Simon BB

To whom it may concern, My husband and I live in an original 1950s COLD home. We have an open fire but wanted another heating source. Especially after being out at night and not wanting to light the fire at the end of the day. Gareth came to our home and investigated the best possible option for our home and our needs. We’d intended to have a ducted system but with the size of the area we wanted to heat Gareth suggested a heat pump transfer kit. He was an honest sales rep with integrity.

A few weeks later Greg and Dan fitted out heatpump and transfer kit. We were at home when installation took place but to be honest didnt even notice they were there. They were quiet, efficient and professional! Lovely guys who always removed their shoes, tidied after the job and took such pride in their work. They consulted us along the way to ensure they were placing components where we wanted them and where they worked best!

I can only recommend this company from Jane at administration, the sales reps to the installers! For all your heating needs these are the guys to call! -The Parlanes 

I want to mention the two guys that came around to instal the heat pumps. Very friendly, efficient and a great job done.

Thanks to all your team for a great job. I’m so happy with my new additions! Kind regards -Kerry Dyer

Debs has paid this invoice I am sure……but I also wanted to pass on our appreciation for the total service provided by your company from start to completion.

Everything promised was delivered without any hitches and a great price….and your installers ROCK….once again Thanks-Paul and Debs Gregory

We are really pleased with the heatpump, and the time sales rep took to suss out a way to not have the unit at the front of our house. The whole process is much more pleasant when dealing with a nice bunch of people too, so thanks! Regards, -Denene

Just a quick note to let you know we are still loving the heat pump in our bedroom. It’s been a Godsend during the really cold snap!! Cheers for now. – Diane Fortune

Thank you for coming over as fix the heat pump, you guys did a great job and have great service. Best Regards, – Connell Pham

The pump is going and it sure makes a difference. Thank.you. I would like to compliment you on your worker he was efficient clean and very pleasant. – LenoraHi, Thank you very much for all your help.I have to say your installers are awesome, very friendly and professional people. Please thank Shane and Dan once again on my behalf. Rgds Naveed

Hi, thanks for sending this through, your team turned up promptly at 12 noon and have just left, very polite and efficient guys, the install looks good and is work well. I have just completed an internet transfer for the balance of this account so you should see it in your account tomorrow morning. Thanks for the great service. – Andrew Fraser

It is great, totally warm in the house at all times. In fact I turned the temperature down to 20° because it felt too hot at times. Thank you. – BrianHad a look at what your guys did today with our heat pump installation and I must say I am very impressed with their workmanship. I couldn’t fault it and trust me I can be very fussy. The pumps look good and the pipe work is non-intrusive and visually pleasing, they even cleaned up after themselves … you would not have known that they had just been installed today. So thanks again for the prompt and efficient service. – Ray and Frances Newton

Thanks for the Westfield voucher – it was totally unexpected. I was very impressed with the standard of workmanship when installing my heat pump and I know my neighbour was also impressed with his, especially the way the outside unit was fitted into that tight space. Thanks for the awesome service, keep up the great work. – Graeme Beaufoy

Thank you, you have done a great job. I have mentioned to my colleagues and if anything comes up I will let you know. – Jack Chandra

Excellent customer service from the boys and it looks good. – Jason McIntosh

Hi, It is funny that you have mentioned this as we just read that in your pamphlet and Alex had asked us as well, no we didn’t receive a voucher. Thank you for asking, it is a nice touch.

I would also like to take the opportunity to let you know that the service we received right through from the quote to the men who installed for us was superb. I commented to my husband that they were two of the nicest, professional servicemen we have ever had, they certainly do your company proud. I renovated our house fully so have had a few tradesmen in and out of our home and I was very impressed with their manner.

So, thank you .. and thank you in advance for the voucher. Kind regards – Sherie MurrayI wanted to take this chance to thank you and your team for the engagement, implementation, and training on our new Ducted Fujitsu Heat Pump system. As you were aware we were undecided on whether this solution would do what we wanted and had heard many horror stories on the implementation of these solutions. We had already had a quotation from another supplier that had under estimated the solution required for our house and quoted $1500 more.

Heat Pump City certainly took that fear away; we are very satisfied with the way the solution was implemented. The excellent price we received and the speedy implementation of the solution, the meticulous installation, and level of post-sales support has been fantastic. We will continue to recommend you and your team to our friends and colleagues. Thanks and regards, – Peter Meredith

Sorry not to get back to you earlier this week. We went over last weekend and they look great. I know it sounds really dumb but I had this worry that they would end up in the wrong place. Not quite sure why, think it’s just the difficulty of dealing remotely with things on Waiheke. Anyway, they are perfectly located and as unobtrusive as they can be. While be bought them for heating, I think they will come in quite handy for cooling. – Kerry Nickels

Just wanted to say the guys were great and very tidy with their work on Monday. We are very happy with the heat pump and it looks like it was perfectly timed with the weather. – Chris and Gavin Piper

To the team: Thank you very much! Great service! Great product! From the Ream Family.  Thank you for all the”Goodies” Your teams workmanship was much appreciated. – Regards Mike

Good Morning, I would like to thank you for giving a human touch to our business dealing. We came to New Zealand with just two bags and have rebuilt our lives from scratch. We brought all our household stuffs i.e. furniture, electronic and electrical items etc here, but once the goods are sold the seller doesn’t want to know you and if you ask for anything extra, there is always an extra charge involved. When we bought a Fujitsu Heat Pump from Heat Pump City, you were the first person to come to our place (without us asking) to check out the installation and explain and teach us its functions. Hats off to you. Once again a BIG thank you for that human touch, which somehow seems lost in this materialistic world. Kind Regards, – Chirag Patel

Hi, The boys came in today and installed the pump and venting system, they did a fantastic job and were a pleasure to deal with, even solving with a problematic drainage issue was no drama.

They also suggested a slightly different position for the pump which has worked out brilliantly as it is now heating most of the house.

My thanks to the installation team, and your good self for your advice, assistance and professional service. Cheers -Ross.

Hi, Thanks again for getting the heat pump installed so quickly. The guys were friendly and did a great job.Very professional and would recommend your services. With the wall mounted controller I am struggling to get it to operate correctly the issue is with me not the controller. I would appreciate it if you are passing if you could drop in and give me some pointers. Look forward to seeing you . Regards -Richard Green

Hi, We are so lovely and warm tonight, thanks for the heat pump. I have credited your account with the funds, but as I have missed the 10 o’clock cut off it will go into your account midnight tomorrow night. Kind regards – Marissa & Brae

Hi, It is a shame that excellent service is not always acknowledged. We would like to extend our appreciation for the top-class service you and your team provided during the recent installation of 4 heat pumps in our family home.

You were very prompt in meeting with us after another appointment with another provider was not kept by that provider. You confirmed the time and arrived on-time, you took the chance to see my wife and took your shoes off upon entering our home. When required to meet with us again to confirm the exact requirements, you brought along sample units so we could see what these will look like. You were at no point pushy, and respected our decision to go for something slightly different. Your installation team arrived on-time, were extremely courteous towards my wife and performed the installation to a very high standard. They left the property clean after the installation.

Today we’ve received the pack in the email, with detailed how-to instructions, electrical Certificate of Compliance, the invoice and warranty details.

I honestly will have to dig very deep to convey the level of appreciation we have for the excellent service you’ve provided – this is the best we’ve had in our 11yrs in New Zealand. We will certainly pass your details to our clients as we are both self-employed and work in service delivery environments.

Can you please post some business cards, or drop-off, to us so we can pass these to our clients who may be in the market for heat pumps.

Cheers -Marius and Christina Botha 20/9/11

Hi, Thanks for the install today, I am very pleased with the heat pump and your lads!! – Marie Clapham 15/1/12

Hi, Just thought I’d give you a bit of feedback.. have had Stephen and Yuyu Mapstain in for a pre-shoot meeting, they dealt with your sales rep and couldn’t be happier.. they were so impressed with the level of professionalism and technical know how that was shown. Stephen is a part time electrician, so I think he knew what he was looking at.. Anyway, thought you might like to know!.. All the best – cheers Lester Photographer

Hello, Great day on Saturday, thanks for coming along. You must get this all the time but I though I would pass some feedback we received about yourselves. Nice work. Gareth Blackmore from Heatpump City was excellent sales man and very friendly to deal with. He came home and investigated the best possible option for our home and our needs. The man at Heat Pump City. Performance, style, confidence in brand, good warranty plus heatpump city listened to what I have to say re: installation and acted on that. Cheers – Nik Foster National Sales Manager For Fujitsu General NZ Limited 109 Port Road, Seaview. 3/5/12

Hi, payment made via internet banking the ducted heat pump is fab and the installation work was executed superbly. Please pass on our thanks to the team rgds Nigel & Emily 21/8/12